You do something valuable if your clients perceive following:
- A problem of theirs is solved or minimized
- An opportunity they desire is seized, maximized or enabled
- That they are happy
What (if any) is missing in such description? POD_framework_0.3 updated.
“Where simplifications fail, causing most damage, is when something nonlinear is simplified with the linear as a substitute.” (from the book – http://www.amazon.com/Antifragile-Things-That-Disorder-Incerto/dp/0812979680)
That’s why project management, scientific management, planning 5 years ahead and similar things should be used as a tool at maximum, not way of thinking. Thinking should be based on principles (e.g. 12 principles of new organization), which are reviewed based on the current context.
Stumbled upon couple of terms related to negotiations. Adding to my good stuff library and sharing it with you.
IMHO, very interesting concepts which can help to keep discussions constructive and encourage to for win/win situation.
I. Find common ground and red lines
(pronounced IN-DAR-BAH), and is used to simplify discussions between many parties.
An indaba is designed to allow every party to voice its opinion, but still arrive at a consensus quickly. It works because opinions and arguments can only be aired in a particular way:
Instead of repeating stated positions, each party is encouraged to speak personally and state their “red lines,” which are thresholds that they don’t want to cross.
But while telling others their hard limits, they are also asked to provide solutions to find a common ground.
II. Everyone must understand value of the agreement if consequences if it’s not reached.
“Nbatana” stands for “next best alternative to a negotiated agreement”. This means that everybody should be aware of what they will be left with if no agreement is reached; this helps them to understand the value of agreement, and correspondingly how much it is worth compromising before reaching the point where agreement costs you more than not reaching agreement.
p.s. if you know more these kind of hints please share them, would love to explore more on the topic as didn’t find anything more about this easily
When all decision making goes only via “Path I” _green_ people a) become a bottleneck b) don’t know details, so either have to trust or c) start asking questions to understand by delaying things even more.
Is it possible to leverage the power of “Path II” and make things faster? Set expectations, provide success criteria, boundaries (time, $, KPIs), principles, identify potential lack of knowledge and start delegating. More control is needed at the start and less when you see that things are working out well.
Expectations are set not only for employee, but for employer also. It’s easy to ignore dealing with simple jobs, but very important not to forget while working with knowledge workers. Why? They are less dependent on you and looking for win/win situations is always more fun.